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Foltzb1
Participant
July 1, 2014
Question

Is CS5.5 Production Premium compatible with 8.1 on Surface Pro 3?

  • July 1, 2014
  • 1 reply
  • 290 views

I have been trying to install my CS5.5 onto my new Surface Pro 3 but it has been giving me trouble.  I've tried using an external DVD reader, and I've gotten the digital download link from Adobe's support team but the installation stops at about 15% and gives me an installation error.  Is it compatible?  I figured it would be.  PLEASE HELP!

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 1, 2014

Foltzb1 what installation error are you receiving specifically?

F
Foltzb1Author
Participant
July 2, 2014

After extraction, the installation failed to initialize.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 2, 2014

Foltzb1 if the installer is failing to initialize then the resulting error should be contained within your PDApp.log file. You can find details on how to locate and interpret this file at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.  You are welcome to post any specific errors which you discover to this discussion.  Please do not post the entire log file however as only the portion which contains errors is relevant.

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