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spotte10353908
spotte10353908
Inspiring
March 6, 2022
Question

Is it possible to only uninstall Photoshop CS6 without having to uninstall the entire CS6 Suite?

  • March 6, 2022
  • 1 reply
  • 2476 views

This is a reachout to anyone who has used the Adobe Creative Cloud Cleaner to uninstall and reinstall CS6. Is it possible to just uninstall and reinstall only Photoshop or does the entire CS6 Suite have to be unistalled and reinstalled? 

 

I am about to try the CC tool. There seem to be no other options. I have all my original discs dating back to Photoshop 1.0 (and Aldus Freehand before that).  I tried to reload CS4 and 5.5 (High Sierra 10.13.6) and get the message that they are not optimized for my operating system. 

 

Problem:

I am using Photoshop CS6 (High Sierra 10.13.6, MacBook Pro 2010) that keeps crashing on start-up. It just started happening. When I tried to uninstall using the "Unistall Adobe Photoshop CS6" in the application, then going to the CS6 (Applications/Utilities/Adobe Installers/Adobe CS6 Design and Web Premium), I get the following error message:

 

"Uninstall Failed

Your uninstallation encountered errors

Troubleshooting tips:

1. Restart your computer

2. Exit all applications including startup items, virus checking and firewall software.

3. Uninstall again. 

You may also download & run the Cleaner Tool. If the problems persist, please contact Customer Service for further assistance."

 

Without a CC subscription, Adobe customer service is a bot, not a human, that doesn't help much. 

 

I do legacy book publishing and use scanners that need a direct USB-A port. Additionally, I have a rural bandwidth limited hi-speed internet connection and Adobe CC-cannot upload/download large print files with the lacking connection.  

 

Thank you in advance for any information you can provide. 

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 6, 2022

yes, during installation you can select which programs from the suite to install.  however, you're trying to install on computer with an os ps was not designed to use.

 

that said, go ahead and try the cleaner and see if you can install.  if nothing from adobe is working on your computer, clean for everything.


clean your computer of adobe files per http://www.adobe.com/support/contact/cscleanertool.html

spotte10353908
spotte10353908Author
Inspiring
March 6, 2022

Thank you for responding. I have used Adobe CS6 since it first came out on the same MacBook Pro and I've all my design on High Sierra with CS6. It works beautifully, but Photoshop keeps crashing when I try to lauch it. I tried reinstalling using CS4 and CS 5.5 but got the same message about the installation encountering an error.   

 

The Cloud Cleaner DOES NOT  give options to uninstall  individual  apps. The only option the CC app gives is to completely uninstall the entire CS6 Suite, which means I'll lose everything.  

 

There are thousands of people who are experiencing this. It makes me think Adobe has automatically obsoleted the applications. I've not updated my Mac OS just so I could still access old files.  

 

I tried opening Photoshop via the terminal, but it still crashes. 

B
Community Expert
Ben MCommunity Expert
Community Expert
March 6, 2022

Unfortunately with a 10 year old application it's almost as bad as trying to find parts for an old car to keep it running that they could get harder and harder to come by to keep it original.  Before you tried uninstalling did you try clearing out the preferences in your Mac user library (~/Library) and see if rebuilding those fixes the issue?  If not, can you try loading up a clean user account on your Mac and see if the problem persists?  If it does you could have corruption in your user account on the OS level and need to migrate y our data to a new user.

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