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Is there a way to prevent users from logging onto Adobe CC with a personal account?

Forum|Forum|7 years ago
January 10, 2019
5 replies
4128 views

We use Federated ID's at my work. I was asked to assign a license for Adobe Acrobat Pro DC for a user. When we went to install it, she had already signed onto using her personal Adobe account and downloaded & installed the software.

Is there a way to prevent that from happening in the future?

Creative Cloud

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Correct answer Abambo

david_lutz wrote
We use Federated ID's at my work. I was asked to assign a license for Adobe Acrobat Pro DC for a user. When we went to install it, she had already signed onto using her personal Adobe account and downloaded & installed the software.
Is there a way to prevent that from happening in the future?

We can't install software on our computers. Is a question of rights. That's all...

I do not think that you can block people using personal accounts (from a technical point of view), but you can submit a company policy to do so.

L

Lumigraphics

Legend

For anyone else facing this issue- you control the computer and the network. Install a proxy server and a self-signed root cert so you can monitor traffic. The proxy logs will show who signed in where.

J

Johnny T

Participant

You can not assume we control the proxy servers. That's not a valid option.

A simple button removal would be ideal

Abambo

Community Expert

We can assume, you control the proxy servers. You are the system administrators.

ABAMBO | Hard- and Software Engineer | Photographer

J

Johnny T

Participant

I'm having a similar issue but on a terminal server. I had a user log in with their personal account and I could not block it now everyone else 40 people that use the server get a messge stating they are not logged in and to sign in. But the other 39 people do not have adobe accounts. There has to be a way to remove the sign in button. nobody had rights on the server except for me and I did not sign in.

John T Smith

Community Expert

Have that user sign OUT of their account, and then you MAY need to use the cleaner to remove whatever that user did

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

J

Johnny T

Participant

this is not an option I have 150 users who do not listen to policies and they sign in. Once they sign in all the other user are affected. I want Adobe Reader only without them to be able to log in. I clean wipe the server either as other use it. I also do not know who logged in as I have to ask 150 users who did it. They will not be honest,

T

Test Screen Name

Legend

If you are trying to control user access completely you might consider whether the user should have been able to get administrative privilege.

John Waller

Community Expert

My thought too.

Where I work, downloading cannot be stopped but installing requires admin privileges.

Abambo

Correct answer

Community Expert

david_lutz wrote
We use Federated ID's at my work. I was asked to assign a license for Adobe Acrobat Pro DC for a user. When we went to install it, she had already signed onto using her personal Adobe account and downloaded & installed the software.
Is there a way to prevent that from happening in the future?

We can't install software on our computers. Is a question of rights. That's all...

I do not think that you can block people using personal accounts (from a technical point of view), but you can submit a company policy to do so.

ABAMBO | Hard- and Software Engineer | Photographer

John T Smith

Community Expert

Unplug the computer from the Internet is the only way I know of to prevent someone from going to the Internet

If you have a written policy in place, sanction the employee and remind others of the policy

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