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Lumina Photography STudio
Participant
October 16, 2018
Answered

Is there an email or contact to resovle cancellation issues to creative cloud?

  • October 16, 2018
  • 2 replies
  • 249 views

Is it ever possible to cancel creative cloud hassle free online?

It seemed like an impossible task clicking on loops on adobe.

Please help. I am on annual subscription, but do not mind to pay in full,

but just wish to cancel the subscription asap & take down my website built through

adobe portfolio.

I want to cancel my subscription but is also having issues, as both

the emails i registered with is no longer in use. (I have terminated my emails prior

to cancelling my adobe account). But is still able to access my account through

phone verification.

I need help as I couldn't get to anyone nor any email for help.

Everything on the website just brings me round in loop & it is infuriating & frustrating.

This topic has been closed for replies.
Correct answer Nancy OShea

You don't have to cancel your subscription to take down your website.

  1. Log-in to the Portfolio console below.
    Adobe Portfolio | Build your own personalized website
  2. Click the 3 dots icon.
  3. Click Delete Sire.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
October 16, 2018

You don't have to cancel your subscription to take down your website.

  1. Log-in to the Portfolio console below.
    Adobe Portfolio | Build your own personalized website
  2. Click the 3 dots icon.
  3. Click Delete Sire.

Nancy O'Shea— Product User & Community Expert
Ned Murphy
Legend
October 16, 2018

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp''

If you continue to have issues making contact, post back.