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Inspiring
March 4, 2015
Answered

Is there an instruction sheet detailing how to install Photoshop Elements 13 (from a DVD disk), on a Windows 8.1 computer, and if so, where do I find it

  • March 4, 2015
  • 2 replies
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Is there an instruction sheet detailing how to install Photoshop Elements 13 (from a DVD disk), on a Windows 8.1 computer, and if so, where do I find it?

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    Correct answer John Waller

    What instructions do you need?

    It's usually a case of inserting the DVD and following the screen prompts.

    2 replies

    Izzy11201Author
    Inspiring
    March 6, 2015

    Googled for an instruction sheet.  Got the following.

    https://helpx.adobe.com/photoshop-elements/getting-started/install-pse.html

    and

    https;//helpx.adobe.com/photoshop-elements/kb/photoshop-elements-installation-errors.html

    (Don't know why the second one didn't turn into a link, that's the url that printed out at the bottom of the page)

    In any case it doesn't matter.  I returned it to the store where I bought it.

    Rule #1; Don't use a product if the people who produce that product (software, hardware, etc.) don't properly support it.

    User forums and\or chat lines, are useful and may help.  But!  They do not constitute proper support (not for installation purposes anyway).

    pwillener
    Legend
    March 6, 2015

    Ezra Schultz wrote:

    https;//helpx.adobe.com/photoshop-elements/kb/photoshop-elements-installation-errors.html

    (Don't know why the second one didn't turn into a link, that's the url that printed out at the bottom of the page)

    Because the https protocol is followed by a semicolon instead of a colon.

    Ezra Schultz wrote:

    Rule #1; Don't use a product if the people who produce that product (software, hardware, etc.) don't properly support it.

    Support for all current commercial Adobe products is available via https://helpx.adobe.com/contact.html

    Izzy11201Author
    Inspiring
    March 6, 2015

    Ooops!  That answers why the second url didn't turn into a link.

    As for the support link itself https://helpx.adobe.com/contact.html

    As indicated, the support options available for elements13 were  user forum or chat, neither of which I consider proper installation support for a current product.

    John Waller
    Community Expert
    John WallerCommunity ExpertCorrect answer
    Community Expert
    March 4, 2015

    What instructions do you need?

    It's usually a case of inserting the DVD and following the screen prompts.

    Izzy11201Author
    Inspiring
    March 4, 2015

    I understand that, but it's nice to know beforehand what to expect.  A good instruction sheet that steps you through the process does that.

    Considering that Adobe doesn't provide phone support for initial installation and setup for the program.  A good instruction sheet is even

    more critical.