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July 3, 2018
Answered

Is there any way to get in touch with someone to cancel my account?

  • July 3, 2018
  • 1 reply
  • 303 views
Greetings,

I hope you can help me with a problem I am having.   I originally signed up for the Creative Cloud Photography Plan (Order #ADB021245147) on February 5/6th, 2018 as a requirement of a class I was taking.  For some reason, it never worked, but I was able to get by with a trial for a time.  I was hoping once the trial ended, the version I was paying for, would start up, but that never happened.  Finding no way to resolve this quickly and be able to get my assignment in on time, I ordered another plan around 3/24/2018 (Order #ADB024049953), which luckily worked.   

Once my class was over, I attempted to cancel my orders.  I was able to cancel one, I believe the first one.   Now I see I have been charged again on June 22 for one of these orders and I really need to cancel it.  I ended up paying double for a few months, so I really don't want to continue paying for a product I can't and won't use.  I uninstalled everything, as I have an older system and it used up way too much of my resources.

I hope someone can either cancel my outstanding order, or advise me as to what steps I need to take to cancel it.  I would really appreciate any help.

I have tried emailing, but the mail box is apparently full.  There are no links for Chat buttons on the contact page, and I could find no phone number to call.

I'm afraid I will have to go to my bank and have the charges refused.

Sincerely,  Christine Michaelson 

This topic has been closed for replies.
Correct answer thatsmauri

Hi christinem93367879,

sorry to hear you're having trouble Please refer to this Help page:
» How to cancel your Adobe Creative Cloud plan or membership

There should be ways to contact the Customer Care Team here:
» Contact Customer Care

Choose "Account issues" > "Payments, invoices, orders" > click on the blue "Show me my contact options" button and
you should see a Chat and/or Phone option.

If you still have no luck, let me know and I'll try to get the attention of the respective staff to this thread.

Kind Regards,
Maurice

1 reply

thatsmauri
Community Expert
thatsmauriCommunity ExpertCorrect answer
Community Expert
July 3, 2018

Hi christinem93367879,

sorry to hear you're having trouble Please refer to this Help page:
» How to cancel your Adobe Creative Cloud plan or membership

There should be ways to contact the Customer Care Team here:
» Contact Customer Care

Choose "Account issues" > "Payments, invoices, orders" > click on the blue "Show me my contact options" button and
you should see a Chat and/or Phone option.

If you still have no luck, let me know and I'll try to get the attention of the respective staff to this thread.

Kind Regards,
Maurice