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E
erics63522300
Participant
October 7, 2018
Question

Is there even an adobe support customer service

  • October 7, 2018
  • 3 replies
  • 613 views

Used to be I could get help now I click through a loop 300 times to get to a forum, who do I call/email. Why can't I get a chat option. It's like adobe has no customer service what happened???????????????????????????

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3 replies

A
Anonymous
October 7, 2018

There is NO such thing as "Support" at Adobe.

    A
    Anonymous
    October 7, 2018

    No.  There is no support.

    They have lots of links and blind alleys to make you run in circles, but there's no real support.

    Every time I try to use Photoshop, I have to Install the latest update which takes several hours, but today, the Creative Cloud Controller hasn't been able to contact the server so far for 6 hours now and no end in sight.  And you only have the choice of searching "Support" (no actually connecting to anyone), it just brings you here and while some users might have some ideas on stuff you can do, there is no support.  You're pretty much on your own.

    So today I've managed to waste 6 plus hours waiting for Creative Cloud to update Photoshop (AGAIN) and have gotten nothing done.  Now am trying to track down a physical version of CS6 so I can at least get something done.  Or may just download GIMP because I'm sick to death of paying monthly for something that never works.

    So my suggestion is to not waste your time by coming here.  I was hoping I might get lucky for once, but clearly that's never going to happen.

      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      October 8, 2018

      Amyf61380832, I am sorry you are facing a frustrating experience utilizing your Creative Cloud membership.  It may be that the inability to contact our chat support, as suggested by Ned and the error while updating the Adobe Creative Cloud desktop application is related.

      What type of Creative Cloud membership do you have, Amyf61380832?  Do you receive any specific error messages while updating the Creative Cloud desktop app?  What operating system are you using Photoshop CC and the Creative Cloud desktop app on?

      Ned Murphy
      Ned Murphy
      Legend
      October 7, 2018

      Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

      Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

      Creative Cloud support (all Creative Cloud customer service issues)

      https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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