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C
cliffc90066810
Participant
December 23, 2016
Answered

Is there no phone number to call adobe anymore?

  • December 23, 2016
  • 2 replies
  • 698 views

looking to call adobe about an issue im having....is there not a number to call and talk to a human?

    This topic has been closed for replies.
    Correct answer kglad

    correct.

    use chat.

    cc: using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    non-cc: using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

    2 replies

    L
    lorit14032175
    Participant
    April 30, 2017

    I had NO help from technician in CHAT for my problem.  I had Acrobat Reader Export pdf app on my previous computer.  It crashed, including the hard drive.  I searched for how to download this app onto my new computer, no help, it just brings you to an option to upgrade, for $ 14.99 a month.  So I CHATTED with Saurabh Kumar who told me I had a FREE app and therefore had to resort to a forum, with no help.  Why then I asked him why I have been charged $23.99 a year for years?  I need a real person, such as a manager to help me.  Otherwise I am paying for a subscription that I CANNOT use.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 30, 2017

    Go to https://accounts.adobe.com/ and click Plans & Products on the top bar

    -then click VIEW YOUR PRODUCTS on the right to find a list of your programs and serial numbers

    Reader IS free Adobe Acrobat Reader DC Install for all versions  so if you were paying, you did not have Reader

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 23, 2016

    correct.

    use chat.

    cc: using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    non-cc: using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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