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struttsp20578260
Participant
July 15, 2018
Answered

Is this predatory practice or what!?!

  • July 15, 2018
  • 4 replies
  • 2060 views

I'm one of the many trying to cancel my subscription. There was no indicatin that there was an exit fee, and now Adobe want to charge me. I never seem to get through and no one called me back. I'm not going to do this repeatedly. It's also difficult to dtermine what the actual costs are until they turn up again.

I have a lot of students and for my purposes I'll be switching to Avid and Da Vinci, better systems in my opinion, and better service. I pay monthly nd the inability to cancel in a fre society is an infrinngement on my civil liberties and is just plain gouging. What about some service Adobe; - you won't have so many video tutorials savaging your reputation on soical media.

Yours,

extremley disappointed.

    This topic has been closed for replies.
    Correct answer Nancy OShea

    There's nothing predatory about it.   The month-to-month plan costs more per month but you can cancel at anytime without penalty.

    The annual plan costs less per month and your rate is frozen for the 12 month contract.  But if you cancel early, you pay a penalty fee.

    If you want to confirm exactly which plan you have, simply log-in to your Adobe Account.

    https://accounts.adobe.com/

    Click on Manage Plans

    4 replies

    E
    Energetic_body5E93
    Participant
    October 2, 2024

    Completely agree. This system is predatory on people not reading the "terms" 

    so sneaky. and this needs to be delt  with.

    mill never use this company ever again and I will let people know about them.

    I figured I wasn't the only one.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 2, 2024

    Thanks for your recent comment to this 6-year-old topic. 

     

    As you can see from the screenshot below, Adobe offers monthly & yearly options when you join. Customers should plan accordingly & choose the best option for their needs.

    https://www.adobe.com/creativecloud/plans.html

    [Locked by moderator]

     

     

    Nancy O'Shea— Product User & Community Expert
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity ExpertCorrect answer
      Community Expert
      July 15, 2018

      There's nothing predatory about it.   The month-to-month plan costs more per month but you can cancel at anytime without penalty.

      The annual plan costs less per month and your rate is frozen for the 12 month contract.  But if you cancel early, you pay a penalty fee.

      If you want to confirm exactly which plan you have, simply log-in to your Adobe Account.

      https://accounts.adobe.com/

      Click on Manage Plans

      Nancy O'Shea— Product User & Community Expert
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      July 15, 2018

      >no indicatin that there was an exit fee,

      When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      July 15, 2018

      the charge is 1/2 the remaining contract.

      https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

      if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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