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elsa kebir
elsa kebir
Participant
November 3, 2015
Question

Issue for instal After effect CC on my mac OSX 10.9.5

  • November 3, 2015
  • 2 replies
  • 205 views

Hello,

I have a issue for installe After Effects CC on my macbook 10.9.5.  I download it and when I tried to open it, I see this message :

After-party Effects cannot continue: error during the access to the files of preferences in/Users/utilisateur/Library/Preferences/Adobe

/ after-party Effects / 13.5. Verify the authorizations of files and re-try.

Somebody can help me?

This topic has been closed for replies.

2 replies

Govardhan.V
Govardhan.V
Participating Frequently
November 3, 2015

1) Right click on Finder icon and  select "Go-To Folder" option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library

  • It will open User Library folder.
  • Inside User Library locate folder named Preferences .
  • Right click on Preferences folder and select "GetInfo" option.
  • Expand the Sharing & Permissions section.
  • Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
  • Click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,
  • Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.
  • Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

Then try to launch After Effects again .

You may also try resetting Preferences to default.

Sheena Kaul
Sheena Kaul
Legend
November 3, 2015

Hi,

Set the permissions to 'Read and write' on Adobe folders for the all the users in the following locations:

    • /Library/Preferences/
    • /Users/[user name]/Library/Preferences/

Regards,

Sheena

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