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britishcolumbia
britishcolumbia
Participant
February 8, 2021
Question

Issue: Windows Credential Manager filled by Adobe

  • February 8, 2021
  • 2 replies
  • 6868 views

Several users have posted similarly, but none with the specific concerns I have. This is a real issue for me, and it needs to be fixed on some level. 

 

The problem:

Adobe Creative Cloud has completely filled my Credential Manager on Windows 10 Pro with "App Info" credential stores to the point where my SSH and VS Code (etc) credentials throw errors that there is no more room. Every time I have to delete several of the oldest "Adobe App Info" entries and then I'm able to register my other credentials. This is a misuse of the Credential Manager to store "App Info" and abuses the system to the point where it's problematic for other applications. Please revise how the Credential Manager is leveraged in Adobe Creative Cloud applications.

 

 

 

    2 replies

    S
    Scott.Eason
    Participant
    September 27, 2021

    I'm having the same issue. And to add to it, as soon as I open anything Adobe, Adobe fills my Credential Manager with 20-40 entries. Something about these entries triggers a login failure and then locks me out of Adobe and other apps that all use the same corporate SSO login. Thanks Adobe!

      D
      defaultjtrdx10m9h2i
      Participant
      November 13, 2021

      I am having the exact same issue. Did you ever find a solution?

        S
        Scott.Eason
        Participant
        November 17, 2021

        We didn't. We even had corporate IT work on it for several weeks. I ended up having to create new login accounts that were not associated with my Adobe account or corporate account (which are linked). Since then, no drama.

          John T Smith
          Community Expert
          John T SmithCommunity Expert
          Community Expert
          February 8, 2021

          This is a public forum with "some" Adobe staff participation, use the link below to make a report or request


          -https://www.adobe.com/products/wishform.html

          britishcolumbia
          britishcolumbiaAuthor
          Participant
          February 8, 2021

          Thanks John, I appreciate the pointer.

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