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KianCashs
KianCashs
Participant
October 3, 2017
Answered

Issue with downloading any adobe application from Creative cloud (Installation Failed 15)

  • October 3, 2017
  • 1 reply
  • 1034 views

Its impossible to download any adobe program from the creative cloud application!

I have restarted my laptop numerous amount of times but still no luck!

Please may someone help

This topic has been closed for replies.
Correct answer Bani Verma

Still no luck


I would request to ensure that the installation of these two database files (media.db and local media.db) is not corrupted (don't display 0 bytes) and try providing full read and write permissions to media.db file , to do so go to  ~Library/Application Support/Adobe/Adobe Caps.

If it still fails then you'll need to uninstall all Adobe products and then run the CC Cleaner tool to make sure nothing is left "Use the Creative Cloud Cleaner Tool to solve installation problems" and the reinstall the products "Download Creative Cloud desktop app".

Let us know if this helps.

1 reply

Bani Verma
Bani Verma
Legend
October 3, 2017

Hi Kiancashs,

As you have mentioned you are trying to install Adobe Creative Cloud apps however they are failing to install, i would request you to click on "Learn more"; written in red next to installation failed error message to know more about the issue because of which the apps are not installing and share that with us.

Meanwhile you may refer to the following FAQ to know how to resolves installation issue: FAQ’s for Creative Cloud Installation Failed and Launch errors.

You may also review the log files to know the exact error code How to review Installation Log files?

To know more about installation error codes, see: Installation error codes, exit codes, and error messages | Creative Cloud, Photoshop Elements, Premiere Elements.

Awaiting your response.

KianCashs
KianCashsAuthor
Participant
October 4, 2017

I still have the problem I've tried everything from the links and I still have a problem !

Bani Verma
Bani Verma
Legend
October 4, 2017

Thank you for sharing the update, as seen in the error message you are getting Exit Code 15 while trying to install Creative Cloud app, assuming that you are on a Mac machine, i would recommend you to follow the steps given here: Exit code 15 installing Adobe Creative Cloud or Adobe Creative Suite 6 apps.

If you are on a Windows machine, then i would recommend you to try the complete cleanup of Adobe Creative Cloud desktop app and then retry the installation and see if that resolves the issue, follow the steps given here to perform the cleanup: Photoshop Installation Failed

Let us know if this helps.

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