I downloaded Creative Cloud but I cannot get into the actual platform as the computer prompts me about an e-mail address that is not my e-mail address. I have tried uninstalling it and reinstalling it. Anyone know how to solve this problem?
Some Change/Verify Account links https://forums.adobe.com/thread/1465499 that may help
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html
or
Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
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This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
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