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Hemat
Participant
February 18, 2026
Answered

issue with install in acrobat XI on another machine

  • February 18, 2026
  • 3 replies
  • 95 views

I have bought Acrobat Professional XI in 2014. I am trying to reinstall this on another machine but it is coming up with the following error. Serial Number The serial number xxxxxxxxxxxxxx is already in use by the maximum allowed computers. You need to deactivate another computer within 3 days to use this product. ◉ Retry activation. I have already deactivated one of my other computers. ○ Provide a different serial number.

    Correct answer ExUSA

     

    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    February 25, 2026

    12-year-old legacy software should NOT be used for security reasons. See below for supported replacements.

     

    Free Online PDF Editor

    https://www.adobe.com/acrobat/online/pdf-editor.html

    Free Acrobat Reader

    https://www.adobe.com/acrobat/pdf-reader.html

    ===========

    Compare Acrobat Versions ~ Standard, Pro and Studio.

    https://www.adobe.com/acrobat/pricing/compare-versions.html

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    February 25, 2026

    your other computer needed to meet adobe’s security requirements in order for the deactivation to register with adobe’s servers.

    ExUSACorrect answer
    Legend
    February 18, 2026