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jk1357
Participant
April 6, 2020
Answered

Issue with Signing In

  • April 6, 2020
  • 4 replies
  • 4637 views

I've been having some issues with logging in to my Adobe account. Everytime I try to sign in, I get this error message:

Your Personal Account has been deactivated. Please review our Terms of Use  and contact Adobe Customer Support if you believe this is an error.

When I try to create a new account, it refuses to let me, saying that the email is already in use. As Customer Support is not available due to the wait times, are there any suggestions on here on what I should do?

Thanks. 

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Jk1357, I am sorry that you are encountering problems accessing your account.  Please contact our support team directly at https://helpx.adobe.com/contact.html.  While there is a longer than the typical wait time, due to the current pandemic, only our support team via chat or phone will be able to resolve any account related errors.

4 replies

E
Ezri5EDA
Participant
January 28, 2021

I am also having trouble signing in to the digital editors as I do not know what my adobe ID, is I have tried to put in my user name and my email and it has not worked. I have even tried making a new account and it still does not work, how do I log in, and with what information. What is my adobe ID and where can it be found

A
artsysarah
Participant
October 20, 2020

Problem with Signing in to Adobe.

I put my email into the bar, and then it takes me to my account. I haven't touched the 'Remember Me' button. I want to reset my password, but since it keeps taking me to my account, I can't reset it. What do I do?

S
Siroj5ECD
Participant
October 16, 2020

Dear jk1357,

Did you get this problem resolved? I got the same message and the chatfunction clearly doesn't seem to work...

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
April 6, 2020

Jk1357, I am sorry that you are encountering problems accessing your account.  Please contact our support team directly at https://helpx.adobe.com/contact.html.  While there is a longer than the typical wait time, due to the current pandemic, only our support team via chat or phone will be able to resolve any account related errors.

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