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Kimberly2510924735ux
Participant
July 3, 2022
Question

Issues

  • July 3, 2022
  • 2 replies
  • 169 views

Here's the deal, I subscribed to a plan, I am NOT uninstalling, and reinstalling a program that works perfectly fine just because Adobe thinks its not genuine. I cannot reach customer service because its closed. Stop giving me the pop up to fix the issue that's already been fixed by me paying for your subscription. If it doesn't stop I will report you to the better business bureau for harrassment and stalking! This is total crap! I am not paying for something to be told its not genuine nor am I unistalling and reinstalling a program that is working perfectly fine! 

 

You have my money STOP BUGGING ME!

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 5, 2022

these are user-to-user forums (and even if an adobe employee responses, they can't help you with this without more info), so your post will resolve nothing (unless it made you feel better).

 

if you want actual help with something, you need to give more info (and it would make it easier to help if we didn't have to wade through the vitriol).

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    July 5, 2022

    Hi, 

     

    We're to help you. I understand that you are getting a notification that your software is not genuine. 

    Please go through this link that will help you with all the answers: https://helpx.adobe.com/in/genuine/faq.html

     

    You may get in touch with support here: adobe.com/contact.html?rghtup=autoOpen

     

    Thanks 

    Kanika 

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