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Participant
February 1, 2020
Question

issues getting past login prompt

  • February 1, 2020
  • 2 replies
  • 881 views

I've seen this issue before but mine is asking me to login repetedly and it will never let me use the application. After I login it just prompts the same login window again-and-again. I've tried uninstalling every application AND creative cloud and no luck. I've also gone into the keychain per the suggestion on another thread and deleted somethings there but still nothing. 

This topic has been closed for replies.

2 replies

Srishti Bali
Community Manager
Community Manager
February 5, 2020

Hi there,

 

We're so sorry to hear about this issue. I would request if you can try the steps shared on this help article (https://helpx.adobe.com/in/download-install/kb/adobe-sign-in-loop.html).

 

Also, I am moving this discussion to Get Started community for expert help.

 

Regards,

Srishti

michelew83603738
Community Expert
Community Expert
February 1, 2020

Sounds like you need Adobe Customer Care Support rather than community support. Maybe start here:

https://helpx.adobe.com/contact.html

tspain1Author
Participant
February 1, 2020

I've been sitting on the chat on hold for about 45 mins now and haven't gotten an answer from anyone yet. 

michelew83603738
Community Expert
Community Expert
February 1, 2020

Oh, maybe try Twitter @AdobeCare - send them a DM