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A
Anonymous
October 26, 2018
Answered

Issues Installing XD on MacBook Pro - "install seems to be damaged"

  • October 26, 2018
  • 2 replies
  • 6901 views

2018 Macbook Pro 13" Running 10.14.1 Mojave Beta 18B73a

Recently signed up for a Creative Cloud subscription, downloaded and installed Photoshop, Illustrator, and InDesign with no issues. Tried installing XD but constantly get the following error message when I attempt to run it:

"Your application install seems to be damaged. Please reinstall the application."

I've tried reinstalling. I've tried the Creative Cloud Cleaner Tool, which I ran to uninstall everything, but I still can't run XD.

This topic has been closed for replies.
Correct answer Bani Verma

Thanks for the update Corbot5000, could you confirm if you have tried steps given in the following help document to uninstall the app first: Uninstall or remove Creative Cloud apps, if not then please give it a try.

After this, download a fresh setup of CC Cleaner tool and run that: Use the Creative Cloud Cleaner Tool to solve installation problems.

If it still doesn't work then, can you please reach out to us via phone or chat here? Contact Customer Care.

Our product and tech experts will be able to help you out best! as they can hop on a remote session to troubleshoot this further.

Let us know if you have any questions.

2 replies

Bani Verma
Bani Verma
Legend
October 26, 2018

Hi Corbot5000,

As you have mentioned you are unable to install Adobe XD on your machine, could you please let us know if you are following the steps mentioned in the following help document to install the app: Learn how to download your Adobe Creative Cloud apps.

It would be helpful if you can share the screenshot of the error window: FAQ: How do I capture and post a screen shot or video?

Awaiting your response.

A
Anonymous
October 26, 2018

Hi Bani,

Yes, I followed the instructions listed on that support page. I even attempted to use the adobe clean-up tool to remove my install of XD that was giving me an error, restarted my computer, then re-installed using the support page you linked to, which started the installation process from my creative cloud app on my MacBook Pro, but I still get the error message I've attached..

Bani Verma
Bani VermaCorrect answer
Legend
October 30, 2018

Thanks for the update Corbot5000, could you confirm if you have tried steps given in the following help document to uninstall the app first: Uninstall or remove Creative Cloud apps, if not then please give it a try.

After this, download a fresh setup of CC Cleaner tool and run that: Use the Creative Cloud Cleaner Tool to solve installation problems.

If it still doesn't work then, can you please reach out to us via phone or chat here? Contact Customer Care.

Our product and tech experts will be able to help you out best! as they can hop on a remote session to troubleshoot this further.

Let us know if you have any questions.

    Atul_Saini
    Atul_Saini
    Legend
    October 26, 2018

    Moving the discussion to Creative Cloud Download & Install​ forum.

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