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Participant
April 9, 2013
Answered

Issues with Adobe and Windows 8

  • April 9, 2013
  • 1 reply
  • 511 views

I'm trying to use Creative Cloud's free trial run, but I have come up against a HUGE issue. For the last four weeks, I have tried in vain to get CS6 to install on my computer. I have a Dell Laptop with Windows 8 (which I am already quite disliking), and I have tried a multitude of methods to get the programs to install. I have tried using the adobe download manager (the download fails after downloading every time), directly downloading the programs (to which I get an error when the instillation is at 99% saying I don't have enough disc space, and I have plenty), changing the ULA(?) code in my registry to get the instillation to run, and trying to run the install under Window's 7's settings, to no avail. I'm getting extremely frustrated, is there something I'm doing wrong, or is this a common problem with Windows 8?

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Correct answer Rave

Hi Automatic motion,

Try disabling non microsoft startup services viz antivirus etc ( Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html ) and then try installing.

You might also want to enable the hidden admin account ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ ) and then try install in this account and check.

You can also troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.

1 reply

Rave
RaveCorrect answer
Participating Frequently
April 9, 2013

Hi Automatic motion,

Try disabling non microsoft startup services viz antivirus etc ( Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html ) and then try installing.

You might also want to enable the hidden admin account ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ ) and then try install in this account and check.

You can also troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.