Skip to main content
K
kramC0t
Participant
December 6, 2017
Answered

Issues with Adobe Cloud Libraries - 'CC Library Check Error 0' & 'Unable to connect to server' message

  • December 6, 2017
  • 4 replies
  • 3468 views

Hi there.  I'm trying to use Adobe Creative Cloud libraries - in most of the apps, Illustrator, Photoshop, etc., I get an 'Unable to connect to server' message.  When I try exporting a model out of Adobe Fuse, I can create the model, it creates a temporary file to package it up, but it won't send to the Cloud Library.  I get 'CC Library Check Error 0'.

Any ideas?

Mark C

This topic has been closed for replies.
Correct answer David__B

Hi Mark,

If the library panel isn't loading in any of the apps, I agree with Ussnorway's suggestion that it could be firewall, proxy, or AV related.

Here are some other articles which might be helpful
Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

There is a library section here for firewall or proxy entries
Adobe Creative Cloud Network Endpoints

Testing on a different internet connection would be a good test too if it's an option.

Best,

- Dave

4 replies

David__B
David__BCorrect answer
Legend
December 7, 2017

Hi Mark,

If the library panel isn't loading in any of the apps, I agree with Ussnorway's suggestion that it could be firewall, proxy, or AV related.

Here are some other articles which might be helpful
Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

There is a library section here for firewall or proxy entries
Adobe Creative Cloud Network Endpoints

Testing on a different internet connection would be a good test too if it's an option.

Best,

- Dave

K
kramC0tAuthor
Participant
December 11, 2017

Sorry for the delay - many thanks, Dave :-)

Ussnorway7605025
Ussnorway7605025
Legend
December 7, 2017

markc27376808  wrote

Hi there.  I'm trying to use Adobe Creative Cloud libraries - in most of the apps, Illustrator, Photoshop, etc., I get an 'Unable to connect to server' message.  When I try exporting a model out of Adobe Fuse, I can create the model, it creates a temporary file to package it up, but it won't send to the Cloud Library.  I get 'CC Library Check Error 0'.

Any ideas?

Mark C

hi Mark sorry for the run around;

  1. you can't export a Fuse model then send it to Creative Cloud Libraries... you can send it to your creative cloud Files but it will not open in most Adobe products because Fuse is a special case and the correct way to get them into your library is by useing the ui "send to creative cloud" button from within Fuse
  4. if you want to send things to your library and they don't work then its almost always your network that is the issue
  5. ensure you have the app running in the background first (BEFORE you open any Adobe software!)... black icon = good and red icon = bad
  6. any proxy server, firewall or antivirus can get in the way and schools are notorious for running Adobe software without the cloud which makes using your library from them impossible
K
kramC0tAuthor
Participant
December 7, 2017

many thanks for the reply, ussnorway.  yes it is via Fuse that i'm trying to export the file into Creative Cloud - the export and package process is managed by Fuse (I read the output messages by Fuse that told me it was exporting, then packaging, then attempting to send to Creative Cloud).  My IT team have looked at the network and are certain that it's not a network issue, so we may try an install on another computer now - to see if it's an issue with the way mine is configured.

Ussnorway7605025
Ussnorway7605025
Legend
December 7, 2017
  • are there other things in your Adobe CC Library that do work i.e, Photoshop images and Muse layouts (or whatever else)?

no = follow the networking guides

  • is it just this one Fuse character you can't upload?

yes = try these steps in order;

make a basic (just default Fuse character with no adjustments | outfits) and try to send that

if the basic one works then load up your character that does not work and save it as a .fuse file... send this to your Adobe Cloud files | dropbox and then share it (post the link)

this will let us take a look at the files... it could be something simple like a custom outfit that doesn't match what Mixamo needs to autorig

Ussnorway7605025
Ussnorway7605025
Legend
December 7, 2017

moved back to Creative cloud by ussnorway

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 6, 2017

[ moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices