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August 27, 2016
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Istallare Photoshop CC su MacPro

  • August 27, 2016
  • 1 reply
  • 245 views

Salve! Sto cercando di istallare Photoshop sul Mac Pro ma una volta fatto il collegamento con il mio ID Adobe, al momento di scaricare Photoshop mi appare la schermata con il messaggio da inviare per mail per la versione di prova. Inviata la mail, quando clicco sul link segnato mi riapre la schermata dell'invio della mail. Ho fatto l'abbonamento e non dovrei avere la versione di prova, inoltre non riesco ad istallare Photoshop.

Mi aiutate per favore?

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Correct answer John T Smith

Does your Cloud subscription properly show on your account page?

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-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

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If no

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1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
August 27, 2016

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"