Answered
Istallation download Blocked
I bought yesterday the Full Package, but the download is blocked at 21.5%, I tried many times to cancel and start again, but it stops every time at 21.5%!!
Jeffrey_A_WrightCorrect answer
Legend
November 27, 2019
Shy89, if you are running macOS 10.15 then you are likely running into problems with the remaining 32-bit components and applications on the computer. You can use the CC Cleaner Tool to remove all currently installed Adobe software and then begin the installation process. You can download the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.
For more information about running Adobe applications under macOS 10.15 and later then see https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html.
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