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Participating Frequently
May 10, 2024
Question

It happened adobe revoked my CS6 license as expected to force me to switch to CC

  • May 10, 2024
  • 1 reply
  • 1167 views

It happened Adobe revoked my CS6 license which is purchased for a company I started years ago which I closed. I used the license as a personal license for years, they revoked it. Out of the blue. 

 

I guess this type of treatment is despicable and disgusting. Because I own a license and paid $$$ for it as a (Perpetual) license they broke the agreement. Now I really started to hate them for it.

 

And to Add to the issue they won't help me by any means via chat or email they closed all support doors.

 

This is what I call big company doing whatever they want breaking agreements thinking they are untouched.

 

And if someone sane or with decent morals at Adobe would step in to help I would appreciate it.

 

[Edited by moderator]

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1 reply

kglad
Community Expert
Community Expert
May 10, 2024

what exact message do you see?

quakeboxAuthor
Participating Frequently
May 10, 2024

I get this massage:

kglad
Community Expert
Community Expert
May 10, 2024

ask support why it was revoked.

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.