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C
Curioso
Known Participant
March 12, 2019
Answered

It happens to you that the protection of ramsomware in folders of Windows Defender blocks the applications of Adobe?

  • March 12, 2019
  • 2 replies
  • 535 views

Hi.

I use Windows 10 october update and the latest versions of CC.

I have encountered a problem, which in the end I have managed to fix and I don't know if it happens to me alone or to more people.

From one day to the next Adobe programs stopped being able to save files, modifier metadates, keywords, create logs, etc. After a while I remembered that recently I had activated the protection of folders against ramsomware in Windows Defender and apparently this causes me to block the actions of the Adobe programs.

The "solution" is easy (when you realize of course) either you deactivate this protection or you put the respective adobe program in the list of programs with exceptions.

If this happens to everyone I think that Adobe and Microsoft should look at it because I do not think Adobe programs are precisely the malicious or dubious programmer type.

This topic has been closed for replies.
Correct answer kglad

Feature Request/Bug Report Form

2 replies

T
Test Screen Name
Legend
March 13, 2019

The Windows Defender feature lets you lock particular folders. But don't lock the ones needed for normal operation! You block all apps from writing the folder, not just malware. It's up to YOU to let apps have access. Adobe CANNOT get around the restriction.

C
CuriosoAuthor
Known Participant
March 13, 2019

In my opinion, it doesn't work like that.

It's indicated that it protects malicious software folders, not that it systematically blocks all programs.

In one of the protected folders I can save any Office document, Libreoffice, Xmind... I can make direct downloads from the internet, compress files in .rar and it never puts me problems.

In the only case in which I have to add exceptions (for the moment ) is with the Adobe programs.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 12, 2019

Feature Request/Bug Report Form

C
CuriosoAuthor
Known Participant
March 12, 2019

Thanks, for the indication of the web to notify possible errors.

I didn't know about the existence of that URL.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 12, 2019

you're welcome.

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