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Participant
January 21, 2014
Question

It says I have the product but I don't

  • January 21, 2014
  • 1 reply
  • 232 views

Hi, I am having a really annoying problem that never ends what ever I do its like a challnege to end this problem. So basically I downloaded Creative Cloud app to get Adobe After Effects cc I installed Adobe After Effects cc as a trial but I did not like the app so I uninstalled it but a few weeks later I wanted Adobe After Effects cc again and I really need it but when I open Creative Cloud to get it again it says I already have it in my apps I restarted my computer nothing worked I uninstalled Creative Cloud and installed it again it says the same Adobe After Effects cc is in my apps but I have already uninstalled it so how can I fix this problem

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    1 reply

    Rave
    Participating Frequently
    January 21, 2014

    Hi tehFahad,

    Please refer to the steps mentioned in the KB : http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html