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pietrom95575273
pietrom95575273
Participant
May 22, 2019
Question

It seems a "trap". You can not find how to close the account

  • May 22, 2019
  • 4 replies
  • 466 views

Ladies and Gentlemen,

I have realized that I Have an account with Adobe since the beginning of 2018 and that I have never used it (...because I didn't know to have it)

Now I want to delete it and to do it..... I have to call them during my work time.

No e-mail address...non call center after 16:00  etc etc..

Is it a "trap" ...so it will be not easy ( better ....very difficult) "to leave Adobe" ?

I hope someone helps me.

I have never wanted to have an account with Adobe ...

Pietro

This topic has been closed for replies.

4 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 23, 2019

Contact Customer Care and ask to get your account removed.

It is not possible to create an Adobe id, if you did not confirm your e-mail. So you need to have done that or someone having access to your e-mail address did that.

ABAMBO | Hard- and Software Engineer | Photographer
thatsmauri
Community Expert
thatsmauriCommunity Expert
Community Expert
May 23, 2019

Please see this link - it may help:
» Adobe Privacy Center

Ned Murphy
Ned Murphy
Legend
May 23, 2019

It is not a trap, though I do not know if they actually remove accounts, regardless of whether or not you have something in the account.  Give them a call and see if they can delete your account/information... they can not force you into buying something if that is your worry.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 22, 2019

See link below for details

How to cancel your Adobe Creative Cloud plan or membership

Nancy O'Shea— Product User & Community Expert
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