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Inspiring
September 9, 2026
Question

It takes a very long time to install apps. Please fix the servers.

  • September 9, 2026
  • 7 replies
  • 25 views

 It takes a very long time to install apps. Please fix the servers. I can't wait 20 minutes for the prime minister to arrive. Do your job! You keep asking for it to be reinstalled, and on top of that, you're slowing down the installation. That's unprofessional.

    7 replies

    Nancy OShea
    Community Expert
    Community Expert
    September 9, 2026

    I have no problems with updates. 

    I’m on a fairly fast fiber optic internet connection. Most updates occur in less than 30 seconds.

    Maybe something is blocking your connection— a firewall, antivirus or file backup system.

     

     

     

    Nancy O'Shea— Product User & Community Expert
    Inspiring
    September 10, 2026

    Nothing is blocking the connection, and this happens very often. I have to wait 1–2 times a month. It doesn't happen all the time, which rules out the firewall and antivirus. Because if they were blocking it, they'd be blocking it. But sometimes my downloads are fast, and sometimes they take a very long time.

     

     
     

     

     

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    Jeff_A_Wright
    Community Manager
    Community Manager
    September 9, 2026

    Thank you for posting, ​@Paul_Gringo.

    I reviewed your other discussion, How can I make Adobe work with two Microsoft accounts?, and noticed you've also reported issues with Creative Cloud updates, installations, and Adobe applications launching under a second Windows user profile:

    https://community.adobe.com/questions-617/how-can-i-make-adobe-work-with-two-microsoft-accounts-1640092?postid=7753198#post7753198

     

    Based on those reports, the slow installs and updates may be related to a single underlying issue rather than to Adobe's update servers.

     

    Most customers are not currently experiencing Creative Cloud updates that take 20 minutes or more to complete, so we'd like to understand better what's happening on your system.

     

    When you encounter these slow installs or updates:

    • Does this occur with every Adobe application or only specific apps?
    • Are you updating through the Creative Cloud desktop application?
    • Does the behavior occur in both Windows user accounts or only one?
    • Do you receive any error messages during the install or update process?
    •  

    You may also find these troubleshooting resources helpful:

    • https://helpx.adobe.com/creative-cloud/help/download-install-creative-cloud-apps.html
    • https://helpx.adobe.com/download-install/kb/troubleshoot-download-install-logs.html
    • https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Please let us know which application you're updating and whether the problem affects both Windows accounts. That will help us determine whether the two discussions are connected, ​@Paul_Gringo.

    Inspiring
    September 10, 2026

    This happens with all my apps, and I update them through CC. It's an issue that occurs with the same account on different computers. I don't get any errors or messages—I just wait for the updates. At the same time, I can download a 15-gigabyte file in 10 minutes, which rules out any internet connection issues.

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    kglad
    Community Expert
    Community Expert
    September 9, 2026

    most of us don’t see this problem. eg,  ps completed its update yesterday within 20 seconds.

    Inspiring
    September 9, 2026

    ??

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    kglad
    Community Expert
    Community Expert
    September 10, 2026

    ie, it’s not a server issue.