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brabp6321369
Participant
July 21, 2015
Answered

It won't let me download Premier Pro CC 2015. I keep getting an error code: 12.

  • July 21, 2015
  • 1 reply
  • 202 views

Exit Code: 15

Please see specific errors below for troubleshooting. For example,  ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

ERROR: Media DB Error : 12

-------------------------------------------------------------------------------------

I keep getting this message when trying to download Premier.

Computer Specs:

Windows 8.1 (64-bit)

Intel Core i7-5860K CPU @ 3.30 GHz

16 GB RAM

GeForce 980 Ti

This topic has been closed for replies.
Correct answer kglad

run the cleaner per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

and retry installing.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 21, 2015