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Participant
November 6, 2021
Question

It works but nothing appears

  • November 6, 2021
  • 1 reply
  • 243 views

hi everybody

I deleted some files on my computer
Then when I run an Adobe program
It works but nothing appears as in the picture

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1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 6, 2021

1. Recharge your device.

2. Use Adobe's Cleaner Tool to wipe all apps from your system.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

3. Restart device.

4. Reinstall Creative Cloud followed by Illustrator, etc...

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Nancy O'Shea— Product User & Community Expert
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