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Nancy OShea
Community Expert
Community Expert
November 6, 2021

1. Recharge your device.

2. Use Adobe's Cleaner Tool to wipe all apps from your system.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

3. Restart device.

4. Reinstall Creative Cloud followed by Illustrator, etc...

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

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Nancy O'Shea— Product User & Community Expert