J'ai acheté la mise a jour Photoshop elements 2021, mais on me dit Erreur 195

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La mise a jour s'interrompt et un message de Erreur 195 apparait: On m'avertit que je dois avoir OS 10.11 ou plus recent; pourtant j'ai OS 10.13 .... Ai-je payé pour rien ?

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M

Manan Joshi

Community Expert

See the following link for details on how to apply for a refund and its eligibility

https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

-Manan

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-Manan

R

rogerb16119171Author

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How could I get a refund ? I cannot install it on my computer...... I have OS 10.13.6

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M

Manan Joshi

Community Expert

It seems the alert about the minimum OS version requirement is wrong, you need MAC OS 10.14 or above. See the following

https://helpx.adobe.com/photoshop-elements/system-requirements.html

-Manan

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-Manan

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