Jeff: Download instructions reference this forum…

Question

The download instructions reference this forum, so I was wondering about users who are caught in a situation in which they can access the Adobe store but not the Adobe forums because they were banned from the forums years ago or had their forum account disabled for whatever reason.

Any thoughts on what they are supposed to do if Customer Service directs them to this forum? It has happened. Create a new account maybe?

Jeffrey_A_Wright · Answer

Really would depend on why someone was banned from the forums in the first place and the severity of the ban. The forums is another method we are using to support and engage with our users. If the product is current or the previous version, as long as they also have not been banned from contacting support, they should be able to contact our support team via phone or chat.

For prior than previous versions or beta versions of the software the forums are the only support option available.

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