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kylieramos
Participant
April 1, 2014
Question

Just bought Creative Cloud and it keeps asking for a serial number?

  • April 1, 2014
  • 1 reply
  • 426 views

I was using the trail version of Creative Cloud and I just bought the software for a year.. however it keeps asking me for a serial number that I so obviously don't have.... I have even tried redownloading it and it asks the same thing. My trial has expired so there's literally no way around it. Help?

This topic has been closed for replies.

1 reply

GautamBahl
GautamBahl
Inspiring
April 2, 2014

Hi Kylieramos,

Welcome to Adobe Forums.

Please follow the below article to troubleshoot your issue.

http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

Thanks

S
Staunch
Participant
June 22, 2014

Excuse me GautamBahl  But that link is utter useless.. I'm livid with adobe poor serive. Adobe's been obviously very good at taking payment  for the last 2 months, but now that my trail period is up I'm stuck with out a paddle. Ive read all the forums and this is the most retarded glitch!!! WTF!!! I'm still none the wiser and deadline are rolling... 

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 23, 2014

WBeeslaar if you are being prompted for a serial number then it means your computer is currently unable to contact our activation server.  Were you able to complete the steps in Sign in, activation, or connection errors | CC, CS6, CS5.5 successfully?  Are you on a managed network?

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