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lunas18549565
lunas18549565
Participant
January 10, 2016
Answered

Just bought PS CC- and its taking forever to download...Help!

  • January 10, 2016
  • 2 replies
  • 181 views

i searched but still not really understanding what i need to do -

i was using the trial version and  it was fine, then i bought CC and then went to download Photoshop and its been telling me "photoshop is downloading now" FOR HOURS!

and i dont know if im supposed to see a progress bar somewhere- but im not , not in my downloads either....

it doesnt seem right that it would take this long to download

and it doesnt even seem like anything is happening....

please help.

thanks

This topic has been closed for replies.
Correct answer Atul_Saini

If you were using trial version earlier, there is no need to reinstall the app, just make sure you are signed in with correct Adobe Id and go to gear icon on Creative Cloud app and Check for updates, that should activate your product.

If its still not activated try:

2 replies

Atul_Saini
Atul_SainiCorrect answer
Legend
January 14, 2016

If you were using trial version earlier, there is no need to reinstall the app, just make sure you are signed in with correct Adobe Id and go to gear icon on Creative Cloud app and Check for updates, that should activate your product.

If its still not activated try:

Mylenium
Mylenium
Legend
January 10, 2016

Nobody can tell you anything without proper system info or other technical details.

Mylenium

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