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Participant
November 2, 2013
Question

just downloaded elements 12 online can't use photo editor says I need to download it off cd

  • November 2, 2013
  • 2 replies
  • 311 views

how do i get my photo editor to work?

    This topic has been closed for replies.

    2 replies

    Adobe Employee
    November 7, 2013

    Please share the screenshot of the error and at which point do you see this error?

    This is how normal installation happens:

    If your machine is a windows machine, you'd have downloaded a .exe (an executable) file and a .7z (an archive) file.

    Please run the .exe file which would extract files from the archive. You can then run setup file from the extracted files & install application.

    if you're on a mac machine, you'd have downloaded a .dmg file. Double-click .dmg to initiate the setup & click options/buttons on each installer screen as per your requirement.

    Please feel free to reply incase the above doesn't resolve your problem.

    thanks.

    ~ Shefali

    pwillener
    Legend
    November 3, 2013

    You write that you "downloaded", but did you also install it?

    What is your operating system?  What is the exact message you are getting?