just downloaded premiere 2019 and it won't verify my subscription

Hi,

I started having this problem with the 2019 software (Premiere, Illustrator, Photoshop).

I removed my antivirus / firewall software (ESET) and the problem was solved right away.

I had tried deleting the opm.db file from c:\users\admin\apps\Adobe... as some people

suggested in the forums and it worked temporarily but then the problem came back

and deleting that file again stopped doing the trick for some reason.

I had support from Adobe work remotely on my computer, removed files and changed

all kinds of settings and they could not fix the problem.

Removing my antivirus/firewall software worked immediately. However, I never had

this problem with my previous versions of the Adobe software, so something changed

and got really messed up on 2019. I hope Adobe can figure this out quickly and get it fixed.

Not being able to have my Antivirus makes me pretty nervous. But for now, I have to get

work done with client projects that had already been started on 2019.

I hope this helps.

AD

Did you try this?

"Renew your subscription" message when you launch an Adobe Creative Cloud application

Did you try logging out of Creative Cloud and logging back in again?

MtD