Skip to main content
O
OriginalBologna
Participant
February 4, 2022
Answered

Just let me contact an actual member of the team

  • February 4, 2022
  • 3 replies
  • 700 views

I pay enough money a month to talk to a support agent. I have a question and I would like a member thats liable to providing me with an accurate statement, that can refund me if they're wrong.

This topic has been closed for replies.
Correct answer OriginalBologna

My questions isnt how to use the software...I have been doing this for 7 years. My question is in regards to one of my applications billing affecting my adobe portfolio. But thank you.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 4, 2022

@OriginalBologna,

Adobe Customer Care is mainly for billing, account and activation issues.  They can't teach you to use the software.  That's not their job.  There are plenty of online tutorials and User Guides to help with that. 

 

Likewise, these product user-to-user communities are the quickest way for individual users to get help with product questions 24/7. 

 

For technical assistance, use a browser that accepts cookies and does not have script blockers.  Log-in to your account portal below.
https://account.adobe.com/plans

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Keep in mind that due to pandemic staff shortages, call center wait times may be longer than normal.  Online chat is usually quicker.

 

Nancy O'Shea— Product User & Community Expert
O
OriginalBolognaAuthorCorrect answer
Participant
February 5, 2022

My questions isnt how to use the software...I have been doing this for 7 years. My question is in regards to one of my applications billing affecting my adobe portfolio. But thank you.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 6, 2022

To use Portfolio, you need to be logged-in to a qualifying paid Creative Cloud plan (Photography, All Apps, etc...).

 

For questions concerning Adobe Portfolio, reach out directly to the Portfolio Support team.  Adobe Customer Care can't help you with that.


- Portfolio FAQ & Knowledgebase - https://help.myportfolio.com/hc/en-us
- Contact Portfolio Support Team - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168
- Adobe Portfolio on UserVoice - https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

 

Nancy O'Shea— Product User & Community Expert
T
Test Screen Name
Legend
February 4, 2022

If you are already using the chat, here's something Adobe don't tell you: if you type AGENT you will be connected (eventually) to a human. 

    T
    Test Screen Name
    Legend
    February 4, 2022

    Adobe WILL NOT contact you - only scammers will do that, and there are many scammers. You need to use the phone or online chat info shown on the contact pages. We are only Adobe customers, like you - we can often help with technical issues, but not statements.

     

    Also: if you have a Team or Enterprise subscription, you have a private support channel. The admin console lets you open support cases. Do not use the other methods (phone & chat) as you will get the wrong team.

    O
    OriginalBolognaAuthor
    Participant
    February 4, 2022

    That is so absurd. I pay so much a month and I cant get a single employee to talk to me...well except for their "very helpful" AI 😕😕 I'm seeing a lot of other community posts saying "Let me talk to someone" but I guess you can do anything when your software applications are the industry standard. I will try the phone number on contact, ( 800-833-6687 ).

    Thanks!!!

    We're all in this together, the peons of corporate industry lol.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices