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Participant
December 6, 2015
Question

Just lost my activation of Lightroom CC on my 2 Notebooks.

  • December 6, 2015
  • 1 reply
  • 131 views

Just lost my activation of Lightroom CC on my 2 Notebooks. I was working normally and after i restarted Lightroom it simply told me it was not activated. Same on my second System. I tried to reinstall, but with no success. I reinstalled both systems a few weeks ago - maybe this could be the cause. But I had no warnings before - simply just stopped working... any idea?

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1 reply

kglad
Community Expert
Community Expert
December 6, 2015

confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Participant
December 6, 2015

well, this was the first thing I tried before reinstalling Lightroom - with no success...