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Participant
September 19, 2024
Question

Just need a working way to reactivate perpetual software after OS corruption - poor customer service

  • September 19, 2024
  • 1 reply
  • 318 views

<RANT ON - i have a total of two computer that have had to undergo hardware changes over the years due to various failures , OS corruptions, and network persona changes. Recently, the hardware on several systems had to be upgraded, in one case due to a Win 10 Pro OS that started corrupting quite suddenly. I have a total of three licensed copies of Lightroom 6 desktop classic and at least seven licensed copies of various versions of Acrobat Pro and Standard desktop versions. At the moment, I can use a single copy of Lightroom, the others would not activate, and none of the Acrobat programs will activate. The manual workarounds with response notations repeatedly would not work after a full evening of trying. These were all perpetually licensed full-cost versions at one time or another, plus buying repeated upgrades. I have tried the various subscription plans in the past but 1. we are sometimes without Internet and, 2. when Adobe has been breached in the past, I have had subsequent identity and credit card issues arise. For all of these reasons, I find myself increasingly unwilling to trust Adobe further by going to the various subscription plans. This is not a way to treat a customer who has been with Adobe for many years and who, in fact, recommended Adobe products in various software reviews published by a variety of legal technology publications. <RANT OFF>

1 reply

kglad
Community Expert
Community Expert
September 19, 2024

we know adobe support cannot reset activations.  we know adobe support will not support any software version older than the current and the one immediately previous.

 

that aside, do you have a question?

Participant
September 20, 2024

I suppose that disposes of the matter. Too bad. Of course, Adobe could
deal with reactivations if they wanted to, but apparently do not.

There are a lot of perpetual licenses out there negatively affected by
these matters.

[Edited by moderator]

kglad
Community Expert
Community Expert
September 20, 2024

i don't really understand the hardware side of adobe's activation/deactivation process, but problems started to arise years ago when the cs2 activation servers were said to be aging and were unrepairable so cs2 could no longer be activated.

 

some months after that the same problem affected cs3 and cs4 apps.  recently security requirements for deactivating and activating were put into effect that caused numerous problems for people trying to deactivate/activate using older hardware with older software.