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Participant
April 27, 2020
Question

Just paid AE, not installing on Win10

  • April 27, 2020
  • 2 replies
  • 1113 views

It hangs at 5%. I installed everything else, this is stuck.

No errors displayed, tried the obvious computer restart.

BTW the email from Adobe to confirm the address goes to NOT FOUND on their website!

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I am already starting to regret prepaying one year.

It's true that if you pirate a software, you have LESS PROBLEMS than if you pay for one.

I just HATE when I pay and it doesn't work.

Who pays me back for my wasted time?! Who gives me back the time I lose and that I will not be able to get from my expiring license?!

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
April 27, 2020

Have you downloaded and installed Creative Cloud desktop app yet?  You need that to manage your apps and services.  Meanwhile, see this help article.

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

 

Nancy O'Shea— Product User & Community Expert
Jeffrey_A_Wright
Community Manager
Community Manager
April 27, 2020

Mperoncelli, what error messages do you encounter while attempting to install After Effects CC?  Do you own and manage the computer and network that you are installing After Effects CC on?