Skip to main content
Rob Mckay
Participant
May 30, 2015
Answered

Just registered and installed Creative cloud, Lightroom and Photoshop. (Exit Code 6)

  • May 30, 2015
  • 1 reply
  • 272 views

Lightroom and photoshop did not install correctly, Error messages are:

Lightroom Problem:-
 
 
Exit Code: 6
Please see specific errors below for troubleshooting. For example,  ERROR: 
 
 
-------------------------------------- Summary --------------------------------------
 
 - 0 fatal error(s), 4 error(s) 
 
 
 
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
 
ERROR: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546
 
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Rob\AppData\Local\Temp\{5DF04C82-60E5-4B42-9A0D-800CDFA26850}\Lightroom_6_LS11\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com
 
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------
 
ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546
 
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Rob\AppData\Local\Temp\{5DF04C82-60E5-4B42-9A0D-800CDFA26850}\Lightroom_6_LS11\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com
 
-------------------------------------------------------------------------------------










Exit Code: 6
Please see specific errors below for troubleshooting. For example,  ERROR: 
 
 
-------------------------------------- Summary --------------------------------------
 
 - 0 fatal error(s), 4 error(s) 
 
 
 
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
 
ERROR: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546
 
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Rob\AppData\Local\Temp\{44C117B6-7F63-42B0-BD36-3B03911F607E}\Photoshop_15_LS20_win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com
 
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------
 
ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546
 
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Rob\AppData\Local\Temp\{44C117B6-7F63-42B0-BD36-3B03911F607E}\Photoshop_15_LS20_win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com
 
-------------------------------------------------------------------------------------
This topic has been closed for replies.
Correct answer Govardhan.V

Step 1:  (x86)

Navigate to Control Panel  > Program And Features.

Under Programs list locate  " Microsoft Visual C++ 2012 Redistributable Package (x86)"  and uninstall the same .

When prompted  " Restart"  the computer .

Then uninstall   " Microsoft Visual C++ 2012 Redistributable Package (x86)"

Once you had uninstalled Microsoft Visual C++ 2012 Redistributable Package (x86) . click on the below link and download " vcredist_x86.exe" and install the same .

http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU_4/vcredist_x86.exe

As you can see in the Error description  unable to install Microsoft Visual C++ 2012 Redistributable Package (x86)"  and Microsoft Visual C++ 2012 Redistributable Package (x64)"

It is Ideal to uninstall those and reinstall updated version. which should fix this issue. 


Step 2): (x64)

Follow same procedure again .

uninstall Microsoft Visual C++ 2012 Redistributable Package (x64) and reinstall updated version .


http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU_4/vcredist_x64.exe



Then launch Creative Cloud application and try to install Lightroom again and check.





1 reply

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
May 30, 2015

Step 1:  (x86)

Navigate to Control Panel  > Program And Features.

Under Programs list locate  " Microsoft Visual C++ 2012 Redistributable Package (x86)"  and uninstall the same .

When prompted  " Restart"  the computer .

Then uninstall   " Microsoft Visual C++ 2012 Redistributable Package (x86)"

Once you had uninstalled Microsoft Visual C++ 2012 Redistributable Package (x86) . click on the below link and download " vcredist_x86.exe" and install the same .

http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU_4/vcredist_x86.exe

As you can see in the Error description  unable to install Microsoft Visual C++ 2012 Redistributable Package (x86)"  and Microsoft Visual C++ 2012 Redistributable Package (x64)"

It is Ideal to uninstall those and reinstall updated version. which should fix this issue. 


Step 2): (x64)

Follow same procedure again .

uninstall Microsoft Visual C++ 2012 Redistributable Package (x64) and reinstall updated version .


http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU_4/vcredist_x64.exe



Then launch Creative Cloud application and try to install Lightroom again and check.