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Participant
March 22, 2024
Question

Just signed up and can’t sign in

  • March 22, 2024
  • 1 reply
  • 124 views

Hey,

 

I've just signed back up to the photography plan having been off of it for a couple of years.

 

However I am totally unable to install anything. The creative cloud app opens my browser to sign in, returns to the app which then repeats opening a new browser tab to sign in. It will do this 4 or 5 times and then will say it can't connect to the server.

 

I've turned off my firewall, windows defender and this still doesn't help.

 

I then tried installing Creative Cloud via the windows store which installed but it still doesn't let me sign in.

 

The chatbot Adobe has is also no use at all and just tells me I don't have an active plan.

 

Running Windows 11 if that makes a difference.

 

Overall a terrible user experience.

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
March 22, 2024

check your account, https://account.adobe.com to see if you have a plan.

lewisharvAuthor
Participant
March 22, 2024

It shows the plan I signed up to.

Kanikas
Community Manager
Community Manager
March 22, 2024

Hi there, 

Could you please follow steps shared in this link for help: https://adobe.ly/3PVnjuT. Hope this helps! 

 

Were you aware that you could also utilize Adobe Express with Gen Ai to create stunning artwork using your pictures and create amazing content? And guess what? Adobe Express is part of your paid subscription with Adobe; try now: https://adobe.ly/4a5Mbb2


^KS