if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.
there are 3 ways to contact adobe; chat, phone and twitter:
chat: use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human.
We can't cancel your subscription as we don't have access to your account information. You will have to do that yourself, go through the following link on how to cancel your subscription
If you still have issues you can contact customer care at the following link
https://helpx.adobe.com/contact.html Make sure you are logged into your AdobeID, cookies are enabled on your browser. Click on the chat icon on the bottom right