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N
NLT_Photography
Participant
January 5, 2013
Question

Keep getting an error code

  • January 5, 2013
  • 1 reply
  • 2404 views

Everytime I try and update, it goes all the way to 100% downloaded then gives me the following error: Error log file location: /Library/Logs/Adobe/Installers

How can I fix this?

Also, I have some purchased actions that used to work fine for me when I had the free trial, but now that I have subscribed, they no longer work right.  How can I fix this as well?

Thanks!

    This topic has been closed for replies.

    1 reply

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    January 5, 2013

    Which Adobe product?

    Which operating system?

    Can you paste the contents of the log file here?

    N
    NLT_PhotographyAuthor
    Participant
    January 5, 2013

    It's for the CS6 Photoshop.  I subscribed to the cloud for one app. 

    I'm using a Macbook Pro. 

    The error I get is what I pasted up above.

    N
    NLT_PhotographyAuthor
    Participant
    January 5, 2013

    For the life of me, I can't find the log itself.  I am a long time PC user and I haven't mastered the Mac yet.  The actual code I guess is U44M1P7 if that helps.

    Do you think that the reason I can't do some of my actions is because I'm on the subscription edition?  If I did the full creative cloud, would this fix it?

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