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June 5, 2014
Question

Keep getting error message DF001, DF037... when i try to install aps. whats up??

  • June 5, 2014
  • 1 reply
  • 1618 views

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DF001, DF037,D ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 13 error(s)

----------- Payload: Adobe Premiere Pro CC 7.0.0.0 {505FF1AC-E7F5-4462-BBA7-08900E7E9EEF} -----------

ERROR: DS015: Unable to read symlink target of source file "/Library/Application Support/Adobe/Installers/adobeTemp/{505FF1AC-E7F5-4462-BBA7-08900E7E9EEF}/Assets1/universal/App/Adobe Premiere Pro CC.app/Contents/Frameworks/Frontend.framework/Versions/Current"(Seq 1947)

ERROR: DF037: Unable to delete directory "/Users/dereksheehan/Library/Preferences". Check and correct folder & parent directory permissions and then try again.(Seq 38)

ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 38)

ERROR: DF037: Unable to delete directory "/Library/Preferences". Check and correct folder & parent directory permissions and then try again.(Seq 37)

ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 37)

ERROR: DF001: Unable to get permissions of "/Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/Required". Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 33)

ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 33)

ERROR: DF001: Unable to get permissions of "/Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents". Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 33)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 33)

ERROR: DF001: Unable to get permissions of "/Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app". Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 33)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 33)

ERROR: DF001: Unable to get permissions of "/Applications/Adobe Premiere Pro CC". Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 33)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 33)

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1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
June 5, 2014

Dereksheenhan21 your file permissions under your current User account have become compromised.  Please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html for information on how to adjust your User account's file permissions.