Known Participant

Question

Kein Update möglich. Bleibt bei 48% hängen

Forum|Forum|1 month ago
May 22, 2026
10 replies
175 views

Unter MacOS 26.5 auf MacStudio M1 bleibt der Update bei 48% hängen und geht nicht weiter. Die blaue Meldung dass der Prozess ungewöhnlich lange braucht und nach Lösungen gesucht wird erscheint. Ein Abbruch hinterlässt eine defekte Altinstallation. Ein entfernen der alten App und Neuinsallation ist notwendig. Das war bei V 27.6 und 27,7 der Fall. Was kann ich machen?

P

Peter_Weimann7679Author

Known Participant

I had to deinstall and reinstall the Cloud app. I tried to reset it but it did not work. I reinstalled and reinstalled Photoshop and it did not work. The same problem occurred in LR, Bridge and PS, so it could then only be the Cloud app. Thank you all for your help.

kglad

Community Expert

@Peter_Weimann7679

follow the repair and, if necessary, the clean install steps.

P

Peter_Weimann7679Author

Known Participant

I tried to reset the CC App. Then I tried to update today. It stopped at 48% again. Then I uninstalled PS completely. Now I wait for the next update.

kglad

Community Expert

if a reset failed:

follow the repair option using the cc desktop uninstaller/repairerr, https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-desktop-app/uninstall-creative-cloud-desktop-app.html

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

download the cc desktop app by using the links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-using-direct-links.html

install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

P

Peter_Weimann7679Author

Known Participant

I`ll be on the road for 2 weeks. You will not hear anything from me during that time.

P

Peter_Weimann7679Author

Known Participant

Sorry, I forgot to mention that the problem is with Photoshop

P

Peter_Weimann7679Author

Known Participant

Thank you all for your help. I first try to reset the CC App. The next update will show if it works.

kglad

Community Expert

@Peter_Weimann7679

keep us updated.

Olavi27447691xmg1

Inspiring

If update installers are created with Rosetta, then they will not work because Rosetta support are ended. Apple silicon compliant installers/apps are required now.

jason533

Participant

Das klingt nach einem beschädigten Update-Cache oder einem inkompatiblen Installer unter macOS 26.5 auf dem Mac Studio M1. Am zuverlässigsten hilft meist: die betroffene App komplett entfernen (inkl. Library-/Support-Dateien), den Mac neu starten, genügend freien Speicher prüfen (mind. 30–50 GB) und danach die aktuelle Vollversion direkt von der Herstellerseite neu installieren statt über den In-App-Updater. Zusätzlich solltest du testweise den abgesicherten Modus von macOS verwenden und alle Hintergrundtools wie Antivirus oder Cleaner deaktivieren. Wenn der Installer immer exakt bei 48 % stoppt, deutet das oft auf Rechteprobleme, defekte alte Komponenten oder ein Problem mit Rosetta/Sicherheitsfreigaben hin.

Olavi27447691xmg1

Inspiring

Same problem here too. All updates fails/freeze at 49% No any error messages. After restart apps are removed instead of updated. LogCollector uploaded somewhere a file: AdobeLogs_20260522_234051_002-mac-GS.zxp

All the guides I find are windows based, but here is a macmini m1.

Jeff_A_Wright

Community Manager

I appreciate the update, @Olavi27447691xmg1 but only the fatal error means anything. The percentage just coincides where you are in the installation process. What is being conducted changes with every release.

If you need help locating the fatal error that is preventing you from updating, then please don’t hesitate to reach out to us directly.

You are welcome to follow this discussion to see what fatal error, @Peter_Weimann7679 discovers.

Jeff_A_Wright

Community Manager

Thanks for posting, @Peter_Weimann7679.

I am sorry you are unable to complete the update. process on macOS 26.5. Which application are you installing, @Peter_Weimann7679?

In addition to the helpful suggestions offered by @kglad, please see

for information on how to locate the fatal error preventing the installation.

Please update this public discussion thread with any fatal errors you discover, @Peter_Weimann7679.

kglad

Community Expert

first try, resetting the cc app:

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

if that fails, restart your computer and re-update, if needed.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.