Keine Updates mehr für Beta-Versionen möglich

Forum|Forum|1 year ago
January 11, 2025
3 replies
744 views

Ich kann neuerdings keine Updates der Beta-Versionen mehr installieren (siehe Screenshots): Photoshop /Premiere Pro / Illustrator / Media Encoder. Was kann ich "reparieren"?

Bug

Shivangi_Gupta

Community Manager

Hi Inge5E91,

Thanks for reaching out. Have you followed the steps listed in this article? https://adobe.ly/4fUhvvK

Let us know.

^SG

kglad

Community Expert

your first png does not show Adobe Installer.exe is installed, and that exe is the problem cited in your posted error message.

can you uninstall you beta versions?

I

Inge5E91Author

Participating Frequently

Thank you for the problem-solving suggestion! I'll be happy to do that, but first I want to understand why: I've been using and paying for the full Creative Cloud for years. I am regularly informed about updates and provided with the installations. There have been various beta versions for months (years?), about which I am regularly informed, and the updates were installed automatically or on demand without any problems until 2 (?) weeks ago.

WHAT exactly happened NOW that I can no longer install beta versions? Why should I UNINSTALL the beta versions, were they completely reprogrammed about 2 weeks ago, or what happened???

NOTHING has changed on my computer (Windows 11, 32 GB RAM) in the last few months except for Windows updates. And as an addition: Of course, the updates to the original programs continue to run fully or semi-automatically as desired / "Illustrator v 29.2" for example 7 days ago.

kglad

Community Expert

i don't know what changed on your computer or why it changed, but (assuming you have an individual subscription) common culprits are anti-virus apps.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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