kglad stepped meownload .. thru to take the valid codes from my older package and update by download ....

Forum|Forum|11 years ago
August 14, 2014
1 reply
393 views

kglad stepped me thru to take the access codes from my older version of my "video collection" and upgrade them via the downloads ... ... but ... after my download of the first component (I picked Premiere Pro) ... , I got stuck ... I took some screenshots to show quickly what's up and attached them ...... I don't know what to do next ... ....it seemed to download OK but then wanted a new version of "Application Manager" and so I got 8.0, then nothing else happens .. I thought the Manager would give me some screens to get it all rolling, but no ..

clicking on Application Manager just reloads it again and again ...

I have no way to reach kglad, but maybe someone might give me some clues

Thanks for taking the time to read this ...

...Thanks

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Correct answer kglad

hi alpha-01,

do you have win 7 or win 8?

kglad

Correct answer

Community Expert

hi alpha-01,

do you have win 7 or win 8?

A

Anonymous

hello, kglad ... been trying to follow your suggestions ... apprec your

help very much ...

I have Vista Businesss

kglad

Community Expert

that may be the problem. adobe cc is designed to work with win 7 or win 8.

that's why you couldn't install the cc desktop app and why you can expect problems with the cc and cc 204 apps.

you can contact adobe support, to see if they can do anything to help, http://helpx.adobe.com/x-productkb/global/service-ccm.html

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