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August 14, 2014
Answered

kglad stepped meownload .. thru to take the valid codes from my older package and update by download ....

  • August 14, 2014
  • 1 reply
  • 393 views

kglad stepped me thru to take the access codes from my older version of my "video collection" and upgrade them via the downloads ...  ... but ... after my download of the first component (I picked Premiere Pro) ... , I got stuck ... I took some screenshots to show quickly what's up and attached them ...... I don't know what to do next ... ....it seemed to download OK but then wanted a new version of "Application Manager" and so I got 8.0, then nothing else happens .. I thought the Manager would give me some screens to get it all rolling, but no ..

clicking on Application Manager just reloads it again and again ...

I have no way to reach kglad, but maybe someone might give me some clues

Thanks for taking the time to read this ...

...Thanks

    This topic has been closed for replies.
    Correct answer kglad

    hi alpha-01,

    do you have win 7 or win 8?

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 14, 2014

    hi alpha-01,

    do you have win 7 or win 8?

    August 14, 2014

    hello, kglad ... been trying to follow your suggestions ... apprec your

    help very much ...

    I have Vista Businesss

    kglad
    Community Expert
    Community Expert
    August 14, 2014

    that may be the problem.  adobe cc is designed to work with win 7 or win 8.

    that's why you couldn't install the cc desktop app and why you can expect problems with the cc and cc 204 apps.

    you can contact adobe support, to see if they can do anything to help,  http://helpx.adobe.com/x-productkb/global/service-ccm.html