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Karin Jönsson
Karin Jönsson
Participant
June 23, 2015
Question

"Köp" - när man bara kan prenumerera?

  • June 23, 2015
  • 1 reply
  • 382 views

Har laddat ner en provversion av Photoshop och undrar varför det står "köp", men när man klickar på länken så upptäcker man att det bara finns olika alternativ för att prenumerera på olika versioner av Photoshop som alla är lika fantastiska?

När man ringer kundtjänst upptäcker man att det inte finns någon kundtjänst på svenska och när man efter mycket om och men och olika knapptryckningar, lyckas komma i kontakt med en säljare så  - hör och häpna - pratar han inte svenska!

Skulle aldrig i livet vare sig köpa eller prenumerera på en produkt som säljs i Sverige men som inte har en kundtjänst där det går att få prata med personal som pratar svenska.

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1 reply

Ned Murphy
Ned Murphy
Legend
June 25, 2015

It is not clear if you have a question or not - there is only one version of Photoshop, but different subscriptions available that include it.  "Buy" is not an uncommon word... it means to purchase something, it your case it would mean purchasing a subscription.  Prior to the subscription model, you would have been purchasing a license to use the software... a similar intangible object.

Most of your posting reads more like you just want to state your stance that you will not buy something if you cannot get service for it locally in your native language.  That is your choice.  Not every company in the world affords setting up business/support stations in every country manned by natives of that country to enable support.

Karin Jönsson
Karin JönssonAuthor
Participant
June 25, 2015

A questionmark means a question in my language!

”KÖP” means that you have a deal in sweden!

A deal that means – if you buy something then you are the owner – not a subscriptioner…

International law is not your thing – right???!!!

Från: Ned Murphy

Skickat: den 25 juni 2015 21:30

Till: Ingela Eriksson

Ämne: "Köp" - när man bara kan prenumerera?

"Köp" - när man bara kan prenumerera?

created by Ned Murphy <https://forums.adobe.com/people/Ned+Murphy> in Downloading, Installing, Setting Up - View the full discussion <https://forums.adobe.com/message/7691461#7691461>

Ned Murphy
Ned Murphy
Legend
June 26, 2015

Question marks mean the same here... I am pretty sure it is universally used that way.  Unfortunately, I don't speak Swedish and have to rely on translation software to try to understand what you wrote.  Here is what your question translates to in English...

"Have downloaded a trial version of Photoshop and wonder why it says "buy", but when you click on the link to see that there are only various options to subscribe to different versions of Photoshop as all are equally great?"

It is hard to tell what part of that is really the question since there are different things being discussed in the same sentence and you italicized "great" for some reason.  But I did answer that sentence in all aspects if you review my response.

Buying a subscription is no different than buying anything else.  You own what you buy.  If you ever bought any software you are likely to discover that you do not own any of it.  You own a license that gives you the ability to use it - a license that could be revoked if you fail to meet your contractual obligations .  A subscription is no different except that is puts an additional limit on the allowance for use... primarily a time limit.  A possible example... do you buy a cable television subscription in Sweden or do you own the television shows that you watch and get them all for free for life?

There is nothing I know regarding international law that pertains to your discussion so I do not know why you mention it.  I always tell people to consult legal counsel if they have legal issues.  I do not pretend to be a lawyer and don't expect you are trying to be one, unless of course that is your profession.

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