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sgb004
Participant
February 11, 2020
Question

La instalación de Photoshop no pasa del 44%

  • February 11, 2020
  • 3 replies
  • 1042 views

¡Hola!

 

No se que hacer, lleva un buen rato sin avanzar, estoy desesperado, la instalación de Photoshop no pasa del 44%, ¿alguien ha podido solucionar este error?

 

This topic has been closed for replies.

3 replies

A
Arsistyle
Participant
February 16, 2020

Estoy con el mismo problema, llevo 2 días tratando de instalar.
En el log no da error, queda estancado en el inicio de la setup, pero no indica ningún error.

02/16/20 16:45:50:448 | [INFO] | 10288 | HDSetup | HDPIM | TaskManager |  | HDPIM | 8612 | Starting 'DOWNLOAD' task for Package (Name: AdobePhotoshop21-Core_x64 Version: 21.0.3.91) 
02/16/20 16:45:50:453 | [INFO] | 10288 | HDSetup | HDPIM | DownloadManager |  | HDPIM | 8612 | Package (Name: AdobePhotoshop21-Core_x64 Version: 21.0.3.91) Download info - DownloadSize: 1162916932, DownloadPath:'C:\Users\Arsi\AppData\Local\Temp\ETRCBAA.tmp'
02/16/20 16:45:50:455 | [INFO] | 10288 | HDSetup | HDPIM | DownloadManager |  | HDPIM | 8612 | Enabling Bluestreak download for PHSP
02/16/20 16:45:50:457 | [INFO] | 10288 | HDSetup | HDPIM | DownloadManager |  | HDPIM | 8612 | Changing thread count to 40 for PHSP
02/16/20 17:51:30:524 | [INFO] | 9192 | HDSetup | HDSetup | AppContext |  | HDSetup | 3120 | ************************* START Adobe Setup *************************
02/16/20 17:51:30:524 | [INFO] | 9192 | HDSetup | HDSetup | AppContext |  | HDSetup | 3120 | Adobe Setup Version: 5.0.0.354
02/16/20 17:51:30:524 | [INFO] | 9192 | HDSetup | OOBEUtils | CommandLineParser |  | OOBEUtils | 3120 | Parsing the command line provided. Number of command line arguments is 2
02/16/20 17:51:40:095 | [INFO] | 7644 | HDSetup | HDSetup | AppContext |  | HDSetup | 8480 | ************************* START Adobe Setup *************************
02/16/20 17:51:40:095 | [INFO] | 7644 | HDSetup | HDSetup | AppContext |  | HDSetup | 8480 | Adobe Setup Version: 5.0.0.354
02/16/20 17:51:40:095 | [INFO] | 7644 | HDSetup | OOBEUtils | CommandLineParser |  | OOBEUtils | 8480 | Parsing the command line provided. Number of command line arguments is 2

 

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 18, 2020

Which log file are you reviewing, Arsistyle?  The file is appended to each time, so the most recent error will be at the end of the install log.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 14, 2020

Sgb004, sorry the installation for Photoshop is getting stuck. Please check the log file to determine the fatal error that is preventing the installation from completing.  Info on how to locate and interpret the log files can be found at  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

Akash Sharma
Akash Sharma
Legend
February 14, 2020

Moved to Get-Started

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