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roosv10204198
Participant
November 24, 2016
Answered

Language (and Interface) Changed?

  • November 24, 2016
  • 1 reply
  • 246 views

I hope I put this in the right forum.

Yesterday, I found my Creative Cloud had signed me out. I'd forgotten my password and after a few tries I figured maybe I'd used a different e-mail. (My work e-mail instead of my personal e-mail). It immediately signed me in with the first password I tried, huzzah I thought!

But now everything was trial period stuff, even though I'd just signed on for the Black Friday action year-long subscription the day before.

I opened Illustrator, and everything seemed fine - despite the trial period anyways. I quickly finished some work and figured it was a problem for tomorrow.

I found that I'd signed in with the wrong account, and that'd been why everything was marked with the trial period. After some googeling, I managed to sign out of that account and back in to my actual account (maybe it automatically created a new account by me signing in?) but...

Now my Illustrator is in English instead of my preferred Dutch, which I marked on my account and double-checked (it's still there) and my entire re-arranging of the interface has become undone! In fact, my workspace doesn't seem to exist from the drop-down menu anymore (like "Essentials" and "Automation").

Photoshop and InDesign remain in Dutch with the changes made to the interface intact. I didn't open these while I was on the other account.

Any idea how to fix this? I'd like for my Illustrator to be in Dutch again in the very least as I'm confident I can recreate the workspace, but have no idea how to change it as I've already checked and my preferred language is still Dutch. Any ideas welcome!

This topic has been closed for replies.
Correct answer roosv10204198

Changing the language settings didn't work, as it was already set to "Nederlands" (aka Dutch). It kept showing Illustrator in English.

Reinstalling it however (with deleting the settings), made it reset everything - working space, language, preferences, ...

Now, my Illustrator is in Dutch again, but brand new - no working space, no previously made document settings. It worked, I suppose. Or something like it.

1 reply

John T Smith
Community Expert
Community Expert
November 24, 2016

Yes, using the wrong account is the likely cause of your problem

Cloud language swap http://helpx.adobe.com/creative-cloud/kb/change-installed-language.html

roosv10204198
roosv10204198AuthorCorrect answer
Participant
November 25, 2016

Changing the language settings didn't work, as it was already set to "Nederlands" (aka Dutch). It kept showing Illustrator in English.

Reinstalling it however (with deleting the settings), made it reset everything - working space, language, preferences, ...

Now, my Illustrator is in Dutch again, but brand new - no working space, no previously made document settings. It worked, I suppose. Or something like it.